Joseph Caropepe A Journey


Technology Professional/Senior Consultant – LInkedIn
Experienced technology leader focusing on solution architecture, workflow, and implementation.

ITSM/ITBM/ITIL Engineering | Process Optimization | Digital Transformation

As a senior technology professional with over 20 years of development and operational experience, I’ve learned customers really know their business better than anyone else and collaborating with them is the best way to exceed their expectations. I know good people can overcome huge challenges, we all have a lot left to learn, and that I can work on all these things and have a great time doing them.

Specific Strengths Include:

  • Forging relationships with business partners through analysis, evaluating best practices and aligning technology to solve their issues and improve efficiencies.
  • Project management skills: includingĂ‚ needs and requirements analysis, application design and architecture, application development, testing, training, and technical & user documentation.
  • Bringing agile methodologies and approaches to non-traditional aspects of information technology delivery (Certified ScrumMaster).
  • Exceptional communication skills — equally proficient discussing business details with customers as holding informed dialog with technologists.
  • Designing & implementing industry standard best practices and supporting tools of IT Service Management (ITSM), ITIL, Customer Management Relationship (CRM), Helpdesk, Change Management, Asset Management and Configuration Management Database (CMDB).

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