One of Stephen Mann’s points about Remedy in his coverage of BMC’s recent acquisition of Numara included this: 6. BMC needs to get better messaging out about customizing Remedy and associated costs, and the issues-of-old related to the cost and pain of upgrading between product versions. Cost, ease of use, and upgrades are why customers are leaving what is ...
Theme: 20 Years of Remedy ARS – How did we get here? (Part 2) Introductions by Doug Blair/Quick Review by Dan Bloom Three founders, Larry Garlick, Dave Mahler, and Doug Mueller In part 1 of this article I discussed the backgrounds of the Remedy founders, how they came together to build a successful customer-centric company, ...
Theme: 20 Years of Remedy Action Request System – How did we get here? (Part 1) Introductions by Doug Blair/Quick Review by Dan Bloom Three founders: Larry Garlick, Dave Mahler, and Doug Mueller Larry Garlick had history working for companies like Xerox and Sun during the 1970′s & 1980′s, while Dan & Doug came from ...
The braintrust behind Remedy Corporation & ARS. #wwrug ...
My friend Agastya wrote: Miscommunication occurs when one speaker uses a word in one context, and another interprets that same word slightly differently due to his or her own preconceptions about what that word actually means. Was he talking about the analysis related to a tricky technology project? Nope, but he could have been. He ...
Hearing Admiral Thad Allen today on NPR mention the need for Unity of Effort as the single biggest challenge facing disaster response efforts, made me want to learn more about the phrase. From the US Military Doctrine for Joint Operations: Ensure unity of effort under one responsible commander for every objective. . . . Unity ...
Kodak tells me: …our policy that Gallery customers make an annual purchase in exchange for unlimited photo storage… Deleting my albums so they don’t have the satisfaction. I’m a “pro” with Flickr, so goodbye Kodak. Anyone remember Ofoto? Amazing… ...
Everyone agrees that having being able to know where one’s time is spent is a Good Thing. However, there is no greater gap between understanding the need for a process and the pain involved in actually implementing the process than with time tracking. Everyone I know working in information technology hates the whole idea of ...
In this age of agile software development, it’s too easy to rush through design, and begin coding too soon. In addition to the obvious problems (missed requirements, etc), this can also have devastating effects on the development team when they start seeing that development has built something completely different than what they were expecting. On ...
SEATTLE — I’ve been a beta tester of the Joost video-over-the-Internet service since it was still called “The Venice Project”. They’ve made some great improvements, especially in the performance and usability. In the early days, selecting a channel (let alone) a program could be agonizing — even with a speedy network connection. They’ve obviously been ...