One of Stephen Mann’s points about Remedy in his coverage of BMC’s recent acquisition of Numara included this: 6. BMC needs to get better messaging out about customizing Remedy and associated costs, and the issues-of-old related to the cost and pain of upgrading between product versions. Cost, ease of use, and upgrades are why customers are leaving what is ...
Theme: 20 Years of Remedy ARS – How did we get here? (Part 2) Introductions by Doug Blair/Quick Review by Dan Bloom Three founders, Larry Garlick, Dave Mahler, and Doug Mueller In part 1 of this article I discussed the backgrounds of the Remedy founders, how they came together to build a successful customer-centric company, ...
Theme: 20 Years of Remedy Action Request System – How did we get here? (Part 1) Introductions by Doug Blair/Quick Review by Dan Bloom Three founders: Larry Garlick, Dave Mahler, and Doug Mueller Larry Garlick had history working for companies like Xerox and Sun during the 1970′s & 1980′s, while Dan & Doug came from ...
The braintrust behind Remedy Corporation & ARS. #wwrug ...
SEATTLE — Since ARS Mid-Tier 6.3 more BMC Remedy AR System implementations than ever are using web browsers as the client of choice. This version was completely redesigned from earlier efforts and closed the gap in speed and functionality that’s long existed between the AR User tool and the Mid-Tier. While users enjoy the ease ...
ITSM Incident Priority & Priority Weight In the Incident Management configuration, weights are applied to the impact and urgency values (behind the scenes). When a support staff member selects an impact and urgency of an Incident, the Incident Management application adds the numerical weights together in order to calculate the priority weight, then assigns a ...
ARS: Discovery & CMDB There are two primary components of this integration: The BMC Topology Discovery server, and the BMC Atrium CMDB (running on the BMC Remedy Action Request System). The Topology Discovery server has a number of discovery tasks that scan the defined network segment looking for specific types of devices. Once discovered, these ...
KIRKLAND, WA — At the latest incarnation of the local Northwest Remedy User’s Group (RUG) held at the BMC Software offices today in Kirkland, WA, BMC announced that it expects to release ITSM 7.0 in the second quarter of this year. A number of ITSM 7.0 applications exhibit features only available in AR System 7.0 ...