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Archive for the ‘BMC Remedy’ Category

BMC Communities – Tutorial – BMC Atrium Orchestrator JMS Monitor Adapter with Apache ActiveMQ

07.26.2012 · Posted in Articles, BMC Remedy, Computers & Technology

I’ve just published an article over at the BMC Community site called: Tutorial – BMC Atrium Orchestrator JMS Monitor Adapter with Apache ActiveMQ, and you can find it here: https://communities.bmc.com/communities/docs/DOC-20005 This came from from putting together a proof-of-concept using BMC Atrium Orchestrator (BAO) and Apache’s ActiveMQ that took entirely too long. Why so long? A ...

BMC Remedy – Forrester: Cost, Ease of Use & Upgrades

02.05.2012 · Posted in Articles, BMC Remedy, Computers & Technology

 One of Stephen Mann’s points about Remedy in his coverage of BMC’s recent acquisition of Numara included this: 6. BMC needs to get better messaging out about customizing Remedy and associated costs, and the issues-of-old related to the cost and pain of upgrading between product versions. Cost, ease of use, and upgrades are why customers are leaving what is ...

ARS: Reporting using Mid-Tier and CR 10/CRXI/BOXI on Seperate Server (Windows)

10.25.2007 · Posted in BMC Remedy

SEATTLE — Since ARS Mid-Tier 6.3 more BMC Remedy AR System implementations than ever are using web browsers as the client of choice. This version was completely redesigned from earlier efforts and closed the gap in speed and functionality that’s long existed between the AR User tool and the Mid-Tier. While users enjoy the ease ...

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ITSM Incident Priority & Priority

10.25.2007 · Posted in BMC Remedy

ITSM Incident Priority & Priority Weight In the Incident Management configuration, weights are applied to the impact and urgency values (behind the scenes). When a support staff member selects an impact and urgency of an Incident, the Incident Management application adds the numerical weights together in order to calculate the priority weight, then assigns a ...

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ARS: Discovery & CMDB

10.25.2007 · Posted in BMC Remedy

ARS: Discovery & CMDB There are two primary components of this integration: The BMC Topology Discovery server, and the BMC Atrium CMDB (running on the BMC Remedy Action Request System). The Topology Discovery server has a number of discovery tasks that scan the defined network segment looking for specific types of devices. Once discovered, these ...

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AR System 7.0 Released by July 2006?

02.17.2006 · Posted in BMC Remedy, Computers & Technology

KIRKLAND, WA — At the latest incarnation of the local Northwest Remedy User’s Group (RUG) held at the BMC Software offices today in Kirkland, WA, BMC announced that it expects to release ITSM 7.0 in the second quarter of this year. A number of ITSM 7.0 applications exhibit features only available in AR System 7.0 ...

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