Resume of Joseph Caropepe
Technology Professional/Senior Consultant

As a senior technology professional with over 11 years of development and operational experience, I've learned customers really know their business better than anyone else and collaborating with them is the best way to exceed their expectations. I know good people can overcome huge challenges, we all have a lot left to learn, and that I can work on all these things and have a great time doing them.

Specific Strengths Include:

  • Forging relationships with business partners through analysis, evaluating best practices and aligning technology to solve their issues and improve efficiencies.
  • Project management skills: including needs and requirements analysis, application design and architecture, application development, testing, training, and technical & user documentation.
  • Bringing agile methodologies and approaches to non-traditional aspects of information technology delivery (Certified ScrumMaster).
  • Exceptional communication skills -- equally proficient discussing business details with customers as holding informed dialog with technologists.
  • Designing & implementing industry standard best practices and supporting tools of IT Service Management (ITSM), ITIL, Customer Management Relationship (CRM), Helpdesk, Change Management, Asset Management and Configuration Management Database (CMDB).

 

Consulting & Professional Experience (detailed history)

Principle Developer (July 2008 - Present):
TeleCommunication Systems, Inc. - Seattle, WA

  • Guide strategic vision of AR System applications.
  • Architecting application & platform solutions.
  • Lead designer of AR System integration points.

Lead Remedy Developer (August 2007 - July 2008):
TeleCommunication Systems, Inc. - Seattle, WA

  • Lead design & development of provisioning applications.

Information Technology Consultant (February 2007 - August 2007):
Specializing in BMC/Remedy ActionRequest System. Clients include:

Information Systems Manager (July 2005 - February 2007):
University of Washington School of Medicine IT Services - Seattle, WA

  • Provide leadership for software development lifecycle (SDLC) of three distinct technology groups in support of Dean's office administration tasks.
  • Introduced agile methodologies across all aspects of the development cycle, resulting in improved customer satisfaction and software quality, while reducing time to delivery.
  • Work closely with I.T. Director in setting strategic goals for I.T. department and customer relationships.
  • Budget responsibility for Information Systems, with input to overall I.T. budget process.
  • Lead BMC Remedy Action Request System architect/developer.

Development Manager (October 2004 - July 2005):
University of Washington School of Medicine IT Services - Seattle, WA

  • Provide leadership for software development efforts of three distinct technology groups.
  • Established performance tracking and improved efficiencies.
  • Lead BMC Remedy Action Request System architect/developer.

Lead Developer (December 2003 - October 2004):
University of Washington School of Medicine IT Services - Seattle, WA

  • Lead development efforts of applications built using BMC Remedy Action Request System (ARS).

Information Technology Consultant (November 1997 - December 2003):
Specializing in BMC/Remedy ActionRequest System. Clients include:

In July of 2000 I created a company called Prova LLC.  The main purpose of Prova is to provide a vehicle for various business ideas. RemedyJobs.com (Prova's first venture) leverages the Internet to provide a direct exchange of information between job seekers experienced in Remedy's ARS and employers looking to fill Remedy-related positions.

ARS Administrator/Customer Support Manager (February 1995 - November 1997):
Charter Communications International, Inc. - Houston, Texas (known as Phoenix DataNet prior to January 1996 and then as Pointe Communications. NOTE: Company is no longer operational).

Computer Training and Internet Course Development (November 1994 - March 1995):
Peak, Inc. - Clear Lake Shores, TX

More...

 
Technical Knowledge & Skills

Since 1995 (ARS 2.13), I have used all versions through 7.1, and deployed web applications using ARWeb, RemedyWeb, custom scripts (Perl, ASP & Cold Fusion) and, most recently, Remedy ARS Mid-Tier (JSP). These applications have run on various UNIX and Windows operating systems and SQL Server, Oracle and Sybase databases.

I have installed, configured and customized the Remedy “out of the box” applications of IT Service Management (ITSM – including the individual core components of Help Desk, Change Management, Asset Management, and Service Level Agreements), Customer Relationship Management (CRM), and Employee Services (Purchasing@Work). Custom-designed and built applications have included help desk, asset management, change management, bug tracking and Customer Relationship Management (CRM).

Skilled in requirements gathering and development of Application Analysis documents. Experienced in all phases of workflow and business rules design, project architecture, management and planning. All facets of documentation including workflow, entity relationship diagrams, design specifications as well as documentation for end user and administrators.

General Information Technology Knowledge:

  • UNIX: (Sun Solaris, HP UX, Linux, etc.) General System Administration including Apache web server, ipchains firewall configuration, sendmail, cron jobs and disk utilization. Various client tools including email (Pine & Elm), WWW (Lynx), Text Editors (vi & pico), Gopher, Telnet, FTP, USENET newsgroups (tin, trn & pine).
  • Windows: Including Internet services (IIS) and Exchange Mail. General administrative functions including user set-up, event management, service administration and managing data integrity.
  • Databases: Oracle, Sybase, Microsoft SQL Server & MySQL.
  • Languages: Experienced in HTML, JavaScript, TCP/IP, Networking, NT Remote Access, Novell (IPX/SPX), ISDN, Perl/CGI and PHP.  HTML editors (in addition to straight text) include Microsoft Frontpage and MacroMedia Dreamweaver Ultradev.
Training, Seminars & Education

References Available Upon Request
Updated: 23 January 2011  

Copyright 1995 - 2011 Joseph Caropepe
All rights reserved.